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Terms and Conditions

All items that you order from www.jamespictures.co.uk are Made To Order. These goods are produced and made only upon Your Request and are not held in stock.
Any cancellations for any made-to-order items will need to be made in accordance with your rights under the Distance Selling Regulations or within 7 days from the date your order was placed, after which all goods noted as made-to-order will be subject to a cancellation charge of 30% of the price of the goods. This will be deducted from any refund due to you.

It has been set at 30% simply because the mounts and frames alone can only be sent for a refund where as the prints can not, this does not take into consideration that there is no refunds on Post & Packaging for all items.

The majority of my shop items fall into the £5 per order. (UK only)

Images over the size dimension of 20×16 fall into a special Courier Service set by my supplier – This service is £10 an order and is a 24hr delivery service upon your item being dispatched (printed / mounted).

If you require a postage estimate for anywhere outside of the UK  this includes Ireland / Scottish Highlands please email me

Delivery can take between 7-14 days from your funds clearing and depending upon what you order.

Prints alone take approximately 3-5 days

Prints & Mounts take approximately 5-7 days

Prints & Frames take approximately 7-12 days

Please note the above delivery days are estimates and on occasions it may take longer.

Any cancellations or returns for any made-to-order items will need to be made in accordance with your rights under the Distance Selling Regulations or within 7 days from the date your order was placed, after which all goods noted as made-to-order will be subject to a cancellation charge of 30% of the price of the goods. This will be deducted from any refund due to you.

If you received an item and it is damaged, please email us via the Contact Us form so we can arrange for a replacement to be sent from our suppliers. Please try to keep the damaged product as the supplier may request it as evidence so they can retrieve monies from there supply chain.

 

 

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